Frequently Asked Questions

Absolutely! If you wish to make changes to or cancel your order, all you need to do is contact us by the end of the day on which you placed your order. You can reach out to us via email at [email protected] or on our social media platforms (Facebook, Instagram).

If your order went through successfully, a confirmation email should have appeared in your inbox a few minutes later. Try checking your spam folder and if your confirmation does not arrive within a couple of minutes of completing your order, please reach out to us at [email protected], or on one of our social media platforms. We will look into it, and make sure everything is sorted out for you.

We are so sorry to hear that! Hooray Heroes strives towards delivering flawless products to every customer. It is certainly not in our company’s nature to send you a product that does not fulfil your every wish. If the product you received arrived defective, damaged, or includes an error, we would ask that you please reach out to us via email or social media with a few photos of the issue, so that we can assist you as quickly as possible. You can find all of the information concerning such issues in our reclamation policies here and here.

While we don't offer digital copies of our books, you can find a generic preview on the website in case you want to re-check how the book will look.

This depends on the shipping method that was selected during the ordering process. The processing of your order, printing process and delivery are all calculated into the delivery time annotated on our website. The printing process takes 3-5 days to be completed, after which you will receive a tracking number via email.

You can check the status of your order here and when your package ships out you can follow its movement here.

That’s no problem at all. Our diligent ladybugs can help make corrections as long as you reach out immediately after you place your order. Changes, including forgotten discount codes, can only be applied before your order is sent into print. To avoid any unpleasant surprises, we suggest that you double-check your confirmation email and invoice as soon as your order has been completed. To redeem the code, you can contact us here or simply reply to your confirmation email.

Unfortunately, we cannot add another product to an existing order due to certain system limitations. You’re welcome to get in touch with our ladybugs from our Customer Care Team and they will see what they can do to help. The sooner you reach out, the more they can help you so don’t hesitate to send a message on Facebook or Instagram or contact us here.